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Frequently Asked Questions

Frequently Asked Questions
Buying from Silver Bull USA Q: Do you have a minimum order? A: No, we do not have a minimum order. All levels of investor, from small to large, are welcome to shop our site. Q: Do you offer quantity discounts? A: Yes, quantity discounts are available for most of our items. Please email to discuss prices. Q: How often do you update your prices? A: daily Q: Can I cancel my order? A: If an order is placed and then canceled, we reserve the right to terminate the customer account and restrict future orders. Canceled orders will also be subject to a market loss charge. Q: Do you ever back order items? A: No, we do not back order products. We only sell what is in stock and available for immediate shipment. If you are interested in placing an order for a quantity greater than what we currently have in stock, please email us at Payments Do you ship internationally? A: No, we do not ship internationally. We only ship to addresses located within the United States. Q: How will my order be shipped? A: All orders are shipped via the United States Postal Service via First Class Mail, or Registered Mail. Orders over $200.00 in value may require a signature upon delivery. Delivery Confirmation numbers, Signature Confirmation numbers, and Registered Mail numbers will be provided upon request only and are not automatically distributed to customers. Q: How will my package be marked on the outside? A: All of our orders are packaged discreetly. There will be no indication of contents on the outside of the package. Q: How long will it take for my order to arrive? A: Most orders are processed and shipped within 1 to 2 business days of receiving your cleared payment. We do not ship on Saturday, Sunday, or holidays. Orders sent via USPS First Class Mail usually take 3 to 5 business days for delivery, Registered Mail packages take about 7 business days for delivery. These are only estimates based on AVERAGE delivery speeds---actual delivery time may be slightly longer or shorter. Q: Will you ship to an address other than my billing address? A: Sorry but we can only ship to your paypal or google checkout address. Q: I want to sell your products on eBay/my own website. Will you drop-ship for me (i.e. ship directly to my customers)? A: Our customers are always welcome to purchase our products in order to re-sell them, but we do not provide any order fulfillment services, third-party shipment, or drop-shipping programs (i.e. we will not ship directly to your customers). Q: Can you ship to my post office box? A: Yes, all orders are shipped via the US Postal Service and may be sent to a P.O. Box address. Q: Do you ship to APO/FPO addresses? A: No, sorry we do not. Q: Do you ship to US territories and possessions? A: Yes, except for Hawaii and Alaska. General Q: Do you allow returns? A: No, all sales are final. Q: Do you report my purchase of precious metals to the IRS? A: No, we are not required to report our sales transactions to the IRS or any other federal, state or local agencies. Q: Will the bar/round that I receive look exactly like the one in the photos? Yes unless stated otherwise.


Last Updated: 18 Sep 2013 21:36:00 PDT home  |  about  |  terms  |  contact
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