Frequently Asked Questions
Buying from Silver Bull USA
Q: Do you have a minimum order?
A: No, we do not have a minimum order. All levels of investor, from small to large, are welcome to shop our site.
Q: Do you offer quantity discounts?
A: Yes, quantity discounts are available for most of our items. Please email to discuss prices.
Q: How often do you update your prices?
Q: Can I cancel my order?
A: If an order is placed and then canceled, we reserve the right to terminate the customer account and restrict future orders. Canceled orders will also be subject to a market loss charge.
Q: Do you ever back order items?
A: No, we do not back order products. We only sell what is in stock and available for immediate shipment. If you are interested in placing an order for a quantity greater than what we currently have in stock, please email us at Silverbullusa@gmail.com
Do you ship internationally?
A: No, we do not ship internationally. We only ship to addresses located within the United States.
Q: How will my order be shipped?
A: All orders are shipped via the United States Postal Service via First Class Mail, or Registered Mail. Orders over $200.00 in value may require a signature upon delivery. Delivery Confirmation numbers, Signature Confirmation numbers, and Registered Mail numbers will be provided upon request only and are not automatically distributed to customers.
Q: How will my package be marked on the outside?
A: All of our orders are packaged discreetly. There will be no indication of contents on the outside of the package.
Q: How long will it take for my order to arrive?
A: Most orders are processed and shipped within 1 to 2 business days of receiving your cleared payment. We do not ship on Saturday, Sunday, or holidays. Orders sent via USPS First Class Mail usually take 3 to 5 business days for delivery, Registered Mail packages take about 7 business days for delivery. These are only estimates based on AVERAGE delivery speeds---actual delivery time may be slightly longer or shorter.
Q: Will you ship to an address other than my billing address?
A: Sorry but we can only ship to your paypal or google checkout address.
Q: I want to sell your products on eBay/my own website. Will you drop-ship for me (i.e. ship directly to my customers)?
A: Our customers are always welcome to purchase our products in order to re-sell them, but we do not provide any order fulfillment services, third-party shipment, or drop-shipping programs (i.e. we will not ship directly to your customers).
Q: Can you ship to my post office box?
A: Yes, all orders are shipped via the US Postal Service and may be sent to a P.O. Box address.
Q: Do you ship to APO/FPO addresses?
A: No, sorry we do not.
Q: Do you ship to US territories and possessions?
A: Yes, except for Hawaii and Alaska.
Q: Do you allow returns?
A: No, all sales are final.
Q: Do you report my purchase of precious metals to the IRS?
A: No, we are not required to report our sales transactions to the IRS or any other federal, state or local agencies.
Q: Will the bar/round that I receive look exactly like the one in the photos?
Yes unless stated otherwise.